In this episode, I talk with Senior Director of Product Erica Gann Kitaev about how emotion and sentiment can be big indicators of product success. This episode is a great deep dive on delight.
Connect with Erika: https://www.linkedin.com/in/egann/
Careers at Thomson Reuters: https://www.thomsonreuters.com/en.html
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The Way of Product with Caden Damiano
87 - “What does it mean to delight customers?” - Erica Kitaev, Senior Director of Product at Thomson Reuters Practical Law
87 - “What does it mean to delight customers?” - Erica Kitaev, Senior Director of Product at Thomson Reuters Practical Law
The Way of Product with Caden Damiano
The Way of Product is a philosophy magazine disguised as a podcast. Every week I publish two conversations with people who build in technology and product. Each one comes with a narrative essay that puts you inside the conversation through my eyes — what surprised me, what I kept thinking about after we hung up, where the principle actually lives once you strip away the jargon.
I don't hand you the answer. I put you in the room and let you find it yourself.
The Way of Product is a philosophy magazine disguised as a podcast. Every week I publish two conversations with people who build in technology and product. Each one comes with a narrative essay that puts you inside the conversation through my eyes — what surprised me, what I kept thinking about after we hung up, where the principle actually lives once you strip away the jargon.
I don't hand you the answer. I put you in the room and let you find it yourself.Appears in episode
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