The Way of Product
The Way of Product with Caden Damiano
87 - “What does it mean to delight customers?” - Erica Kitaev, Senior Director of Product at Thomson Reuters Practical Law
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87 - “What does it mean to delight customers?” - Erica Kitaev, Senior Director of Product at Thomson Reuters Practical Law

Caden Damiano
May 23, 2022
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In this episode, I talk with Senior Director of Product Erica Gann Kitaev about how emotion and sentiment can be big indicators of product success. This episode is a great deep dive on delight.

Connect with Erika: https://www.linkedin.com/in/egann/

Careers at Thomson Reuters: https://www.thomsonreuters.com/en.html

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The Way of Product
The Way of Product with Caden Damiano
A podcast on overcoming the challenges of collaboration within a product team.
If you want to develop strong soft skills, product sense, and design taste, this show is for you!
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