In this episode, I talk with Senior Director of Product Erica Gann Kitaev about how emotion and sentiment can be big indicators of product success. This episode is a great deep dive on delight.
Connect with Erika: https://www.linkedin.com/in/egann/
Careers at Thomson Reuters: https://www.thomsonreuters.com/en.html
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87 - “What does it mean to delight customers?” - Erica Kitaev, Senior Director of Product at Thomson Reuters Practical Law
The Way of Product with Caden Damiano
The Way of Product is your graduate school focused on developing a taste for what “great products” look like.
Conversations are two professionals talking shop about positioning, segmentation, excellent product design, and most importantly, taste.
The Way of Product is your graduate school focused on developing a taste for what “great products” look like.
Conversations are two professionals talking shop about positioning, segmentation, excellent product design, and most importantly, taste. 
Appears in episode
Caden Damiano
Recent Episodes
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